FAQ

General Questions

How can I pay for my reservation?

We require a 50% deposit to make the reservation and the balance of your reservation is due the week prior to your check in date.  We accept Visa, MasterCard, Discover and American Express.  Checks can be sent for payment for reservations 14 or more days out.

How do I receive check in instructions?

We will email you arrival instructions which contain directions to the property and the lockbox information. You will go directly to the property and conduct a self-check-in.

What time is check in and check out?

Check-in time is 3 pm or anytime after.  Contact our office the day before or day of your arrival to see if an early check-in is available. Check out time is 12:00 noon promptly. 

What age do you have to be to rent a property?

We require guests to be 25 years or older to rent a property.

May I invite guests and have a gathering at the property?

The total number of guests at the property cannot exceed the maximum number of guests permitted.  We do not permit parties or any behavior that is loud, destructive to the property or disturbs neighbors.

How many vehicles may I bring?

The total number of vehicles cannot exceed the number of bedrooms.  For example, a 5 bedroom property, permits up to 5 vehicles at the property.

Can I bring my pet?

We have a number of pet-friendly properties that are open for our guest to bring up to 2 well-behaved dogs for an additional pet fee of $30 per pet plus tax.  Guests are responsible for cleaning up any pet residue from the yard and pet hair from the cabin.

If I have a problem during my stay, who do I contact?

Please call our office at 304-258-5300, either a friendly staff member will assist you or there will be a message with information for the on-call person if you are calling after normal business hours. 

Do you provide firewood?

For the wood burning season (Oct 1 – May 15), we provide firewood wood for fireplaces and wood burning stoves.  Please bring your fire starter materials.

Do you provide camp fire wood?

No, we do not provide firewood for camp fire rings, deadfall can be used around the property or bundles of firewood can be purchased locally at convenience stores.

Do I need to provide linens (sheets and towels)?

Sheets and bathing towels are provided.  If you are staying at a property with a community pool or river access you may want to bring some beach towels.

Are spices and kitchen items provided?

Kitchens are stocked with pots, pans, utensils, dishware, and cookware.  We do not stock spices, condiments or cooking implements, please bring those or they can be purchased locally at our Food Lion Grocery Store or Dollar Stores.

What is the internet / wi-fi password?

If you are staying at a property with internet / wi-fi service, the logon information is located on the front or side of the refrigerator.

What is provided at the property?

Sheets and bathing towels, cookware, dishware, and a starter kit to include:  paper towels, toilet paper, trash bags, dish soap, dishwasher soap (if a property has a dishwasher), laundry soap/dryer sheets (if a property has washer and dryer).

What do I need to bring?

Bring your food, drink and personal hygiene products, cooking spices, foil and condiments.  We do not stock toothpaste, shampoo, spices, foil, condiments, etc.

What do I do with the trash?

Ensure all trash is bagged in a standard trash bag (garbage service will not remove non-standard trash bags or un-bagged trash) and place it at the wooden trash box at the driveway entrance.  All recyclables must be bagged and set out with the trash. Call the office 304-258-5300 for pick up if you have trash overflowing the trash box.

**For properties located in The Woods Resort Community, take your trash to the community dumpster located behind the sales office and in-between the recreation complex.

What do I do before departing with fireplaces and wood burning stoves?

Wood burning season is October 1 – May 15.  Please burn down your fire before departing and shut the door or screen to the wood stove or fireplace device.  Leave the hot ashes in the device to cool.  Do not remove hot ashes from the fireplace or wood burning stove.

Do I need to wash my dishes?

Please wash and put away all your dishes before departing or start the dishwasher before departing.

What are the check-out procedures?

Check out procedures are provided at each property, listed below is an overview:

If traveling with a pet at a pet-friendly property, please remove pet residue from the yard and pet hair from the cabin.

Check out time is 12:00 noon promptly.

Please do not leave any perishable food in the refrigerator or freezer, condiments are acceptable to leave.

Please bag all trash in a standard trash bag and ensure all recyclables are bagged.  Garbage service will not remove any non-bagged trash.  Please call office for trash pick-up if garbage is overflowing at 304-258-5300.

Place your garbage in the trash box at the driveway entrance (for Woods Resort Properties only, please take your garbage to the community dumpster just past the outdoor pool). 

Please wash all your dishes or start the dishwasher.

If there is a wood burning stove or fireplace, ensure the fire is burnt all the way down and close the door or fireplace screen.  DO NOT PUT WATER INSIDE FIREPLACE OR WOODSTOVE, WATER WILL CRACK THE DEVICE.  Leave all ashes in the fireplace or wood stove.

Campfire ring burning - if a property has a campfire ring, please make sure campfire is burnt all the way down and wet down with water before departing. 

Please turn off all lights before departing.  Ensure all windows and doors are closed and locked.

During the summer months, please set the air conditioning to 75 degrees.

During winter months, please set heat to 55 degrees.

If you are staying at a cabin with a propane grill, please ensure you have cleaned the grill after use and turn the propane valve to the "off" position. 

Properties with charcoal grills, use common sense, do not discard ashes and start a forest fire.  Please leave your ashes in the grill and clean off the grill grate. 

Please return key to the lockbox and roll the lockbox numbers on all zeros (0-0-0-0).  Ensure you leave the key in the lock box for housekeeping to access the property.

Please leave the cabin in an orderly and reasonable condition, our housekeeping staff works very hard to make the properties sparkle.  Gratuity is appreciated for the housekeeping staff.

Area Questions

What is there to see and do?

  • Authentic Victorian Castle overlooking Berkeley Springs State Park
  • George Washington’s Bathtub – perfect for selfies
  • Quaint, quirky and treasure-filled shops, shops and more shops
  • Public gardens around downtown
  • Historic walking tour highlighting important spaces
  • Lakes, waterfalls, notable rocks at Cacapon State Park
  • Thousands of trout fingerlings at the Ridge Fish Hatchery
  • The historic railroad bridge over the Cacapon River
  • Eye candy murals, mosaics and public art on Independence Street
  • Eerie hiking and biking through the Paw Paw Tunnel
  • www.berkeleysprings.com

Where can I eat?

The downtown Berkeley Springs Area has a number of great restaurants.  A personal staff favorite is the wine and cheese platters at the Naked Olive and the BBQ selections at Tari’s Café.  All dining places are excellent and we enjoy good food and festivities in Berkeley Springs:  http://berkeleysprings.com/dining/berkeley-springs-dining/

Why Visit Berkeley Springs?

Berkeley Springs is an historic spa and art-filled town nestled in the West Virginia mountains only 90 minutes from the Washington/Baltimore metro area. It boasts warm mineral springs, world class dining, blocks of distinctive shops, full-service spas, golfing, hiking, tubing, fishing, biking, art and live music:  http://berkeleysprings.com/attractions/

Are there places to ride motorcycles?

For motorcycle riders it is first about the road and second about what's along the road -- things to see, do and especially eat:  http://www.berkeleysprings.com/motorcycletours/